This Privacy Policy explains how and why I use your personal data, to ensure you remain informed and in control of your information. 

It is for users of the website veronicacrockford.com as well as for customers who go on to commission a portrait. It details all the ways in which the website or myself on behalf of Veronica Crockford Portraits may collect and use your personal data.

Any questions you may have in relation to this policy or how I use your personal data may be sent to veronica@veronicacrockford.com

INFORMATION I COLLECT

Personal data you provide:

This includes information you provide when browsing the website or contacting me by email or telephone. For example:

• Personal details (name, email, address, telephone)
• Photographs you provide for me to work from
• Information gathered when you view the website via your browser’s cookies (see COOKIE POLICY below)

HOW I USE THIS INFORMATION 

I do not carry out marketing and won’t contact you at any point to offer further artistic services.

If you contact me to enquire or discuss a possible portrait but don’t end up commissioning one, I will not retain your contact information

If you contact me and request to be put on my waiting list, I will retain your contact details until your portrait is commissioned and completed. 

Once your portrait is finished, I will securely store a high resolution scan of your finished portrait along with a note of your name, in case you contact me in future to request a printed copy. If you do not wish me to retain this information please let me know and I will delete it.

To comply with my legal requirements to keep tax records, I will retain a copy of all customer invoices (containing customer names and contact details) for a period of no more than 5 years.

Photographs sent to me are kept confidential and are never shared. Once I have finished working from your original photos to create the portrait, I delete them. 

DISCLOSING AND SHARING PERSONAL DATA

I never sell or in any way share customer data in any form, to any third party. 

HOW I PROTECT YOUR DATA

Electronic data is stored on secure computer systems. Access to them is limited to myself alone.

Payment security:

If you choose to pay via the website I use third party payment processors PayPal to process payments. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for the purposes of performing fraud protection) is encrypted before being communicated to them. Subject to the exception below, your credit card details are communicated directly from your browser to these payment processors. This means that the payment form is either off-site or displayed in a frame on the payment page. 

For PayPal only tokens required to identify the transaction with Paypal, to issue refunds and identify transactions made using PayPal are stored. 

KEEPING YOU IN CONTROL

Your legal rights are as follows:

The right to confirmation as to whether or not I hold your personal data and where relevant to obtain a copy of this data (this is known as subject access request). The right to have your data erased, unless it is necessary for me to continue to use the data for a lawful reason such as maintaining financial and tax information. The right to have inaccurate data rectified. The right to data portability: you have the right to request that your data is transferred to another organisation or to yourself in a way that is machine readable, such as a CSV file. 

COMPLAINTS

You can complain to Veronica Crockford Portraits by emailing me at veronica@veronicacrockford.com.

WEBSITE COOKIES AND LINKS TO OTHER SITES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This website uses cookies to help analyse data about web page traffic (for example via Google Analytics) and to give you the best possible browsing experience. On this site you can choose to either accept or decline non-essential cookies. Essential cookies make a website usable by enabling basic functions like page navigation. 

You can also set your browser not to accept cookies. However, in a few cases, some of this website’s features may not function as a result.

Links to other websites

This website contains live links to other websites. Veronica Crockford is not responsible for the content or functionality of other websites. This privacy policy applies only to the website veronicacrockford.com.com, so if you click on a link to another website you should read their own privacy policy. If you purchase goods or services from any business that this site links to, you will be entering into a contract with them and not with Veronica Crockford Portraits. 

This website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/3w441MH). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

WEBSITE DISCLAIMER

The use of this website is subject to the following terms of use: 

This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. The content of the pages of this website is for your general information and use only. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy will be updated regularly to ensure it remains up-to-date and accurate. The current version will always be posted on this website

This Privacy Policy was last updated on 03/02/2024